Shipping & Returns

Shipping Information

We offer two delivery options so you can choose what suits you best.

Experience Box (from the WTORKOWSKI studio – UK)

  • Delivery: 2–4 business days via Royal Mail (standard).
  • Cost: Free standard shipping or Express delivery available for £7.95.
  • You’ll receive a confirmation email and tracking details once your order has shipped.

Classic Collection (from our trusted supplier)

  • Delivery: Estimated 6–9 working days total.
  • Cost: £6.56 (for parcels under 2 kg – typical for single orders within the UK). Price may vary depending on the weight and delivery location.

Please note: Delivery times are estimates and may vary due to courier delays, peak seasons, or unforeseen events. Business days are Monday–Friday, excluding public holidays.

 

Returns & Exchanges

We hope you love your WTORKOWSKI purchase. If you need help, we’re here.

  • Returns & exchanges: Available within 14 days of delivery
  • Condition: Item must be unused, unopened, and in its original packaging (box, seals, inserts) and in saleable condition
  • Costs: Return postage is the customer’s responsibility unless the item is faulty or damaged
  • Refunds: Refunds are issued to the original payment method once the return is received and inspected. 
  • Exchanges: An exchange for another product is also available. Once we receive the original product in good condition and unopened, we will send out the replacement.


How to start a return or exchange

  1. Email wtorkowski.atelier@gmail.com within the applicable timeframe - 14 days.
  2. Include your order number and a brief description (and photos, if faulty/damaged).
  3. We’ll provide the return address and simple step-by-step instructions.
  4. Once your return is received and inspected, we’ll process your refund or arrange your exchange.

Need help?

Our customer care team replies within 24–48 hours (Mon–Fri): wtorkowski.atelier@gmail.com